1. Purpose and Acceptance of the Terms
These Terms govern the use of our website and any other content, functionality, or services offered by ELR Agency.
By accessing our site, you acknowledge that you have read, understood, and accepted these Terms. ELR Agency reserves the right to amend these Terms at any time without prior notice. It is your responsibility to review this page regularly to stay informed of updates.

2. Compliance with Québec Law 25
We comply with Québec’s Law 25 regarding the protection of personal information in the private sector. We implement appropriate safeguards to protect the personal data you provide to us.

3. Collection and Use of Personal Information

3.1 Consent
By providing us with your personal information, you consent to its collection, use, and disclosure in accordance with our Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions.

3.2 Purpose of Use
Personal data may be used to:

• Provide the requested services,
• Improve our website content and functionality,
• Respond to inquiries,
• Send communications, including promotional messages if you have opted in.

3.3 Retention and Storage
We will retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law. After this period, your data will be securely deleted or anonymized.

4. Intellectual Property
All content on the website, including but not limited to text, graphics, logos, images, and videos, is the exclusive property of ELR Agency or its partners and is protected by Canadian and international intellectual property laws.
You may not reproduce, distribute, or use any content from this site without prior written authorization.

5. Limitation of Liability
ELR Agency makes no guarantees as to the completeness, accuracy, or timeliness of information on the site.
Use of the site is at your own risk. Under no circumstances shall ELR Agency, its directors, employees, or partners be held liable for direct, indirect, incidental, or consequential damages.
We are also not responsible for failures caused by third-party providers (hosting, payment processors, etc.) or for interruptions due to force majeure.

6. Third-Party Links
Our website may contain links to third-party websites.
ELR Agency has no control over and assumes no responsibility for the content, policies, or practices of such websites, including their handling of personal information.

7. Access and Correction Rights
In compliance with Québec Law 25, you have the right to access, rectify, or request deletion of the personal information we hold about you.
To exercise these rights, contact us at info@elragency.com.

8. Cookies and Similar Technologies
We use cookies to enhance your browsing experience. You may configure your browser to reject cookies, but some site features may not function properly.

9. Termination of Access
ELR Agency may suspend or terminate your access to the site at any time without prior notice if you breach these Terms.

10. Governing Law and Jurisdiction
These Terms are governed by the laws of the province of Québec. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Montréal.

11. Language Clause (for Québec compliance)
In case of discrepancies between the French and English versions of these Terms, the French version shall prevail.

12. Contact
For any questions regarding these Terms:
ELR Agency
Email: info@elragency.com

ELR Agency Refund Policy

Last updated: June 15, 2024

1. General Refund Conditions

1.1 Withdrawal Period
A 14-day withdrawal period is available to new clients starting from the date of the first transaction.

1.2 Non-Refundable Services

• Services already delivered or completed projects,
• Setup fees, consultation fees, and other one-time charges.

2. Refund Request Process

2.1 How to Submit a Request
Send an email to info@elragency.com including invoice number, date, and reason for the request.

2.2 Review of Requests
Requests will be reviewed within 7–10 business days. Additional information may be requested.

3. Eligibility Criteria

3.1 Unstarted Work
A full refund is possible if the work has not begun within 14 days of the order.

3.2 Cancellation of Monthly Services
You may cancel anytime, but payments for the current month are non-refundable.

3.3 Customized Projects
Partial refunds may be granted depending on the work already completed.

4. Refund Process

4.1 Method of Refund
Refunds will be issued using the same payment method as the original purchase.

4.2 Processing Time
Refunds will be processed within 7–14 business days after approval.

5. Changes to the Policy
ELR Agency reserves the right to amend this policy at any time. Updates are effective upon publication.

6. Contact
For any questions regarding our refund policy:
Email: info@elragency.com